Pensant cinq(5) jours Lomé a accueilli la sixième édition du Festival International de Chant Chorale dénommé AFRICA SINGS. Cette sixième édition qui s’est déroulée du 19 au 23 octobre 2022 à Lomé, marque à la fois le retour de cet événement dans notre capitale après la première édition et aussi les 10 ans de célébration de cette belle initiative de Jean Lonlonyo DOGBE .
MUSIC SPEAKS TO THE HEART c’est le thème générique de AFRICA SINGS et cela a été une grande source de bénédiction et de fraîcheur de paix pour tout le Togo . Pour preuve , ça a loué, célébré , exalté magnifié par des chants le nom de Dieu . Chanter c’est prier deux fois nous confirmera la bible.
Chacune des prestation des chorales venues de 16 pays fut véritablement un grand bruit divin relativement aux écritures saintes tirées de acte2 :2 « Tout à coup , il vint du ciel un grand bruit comme celui d’un vent impétueux et il remplit toute la maison où ils étaient assis»
Au-delà des concerts dont AFRICA UNITY CONCERT sur l’esplanade du marché moderne dekawowo simé de cacaveli, Novissilele Concert , Dekawowo concert ,N’tifafa concert , Dzidula concert a Bluezone Cacaveli , Woezon concert dans la grande salle du collège protestant de Lomé puis Le grand prix et les awards Africa Sings à la salle concorde de l’hôtel du 2 février sans oublier les opening et closing cérémonie au Palais des congrès, les festivaliers on suivi des ateliers , des séance de coaching et de renforcement de capacité dans les domaines de la sphère des chants chorales , VOIX, INSTRUMENTS MODERNES ET TRADITIONNELS, MANEGEMENT ….
Pour ces séances de formation et de renforcement de capacité, des personnalités au sommet de leur art reconnues sur le plan mondial étaient dans la capitale Togolaise . Le parrain de Africa Sings le bishop Daniel OKO et sa femme ne se sont rient fait conté de l’événement .
Nous noterons dans la liste des formateurs , De Fredo de USA Jazz Gospel , De Christian PARIOR de la France , Revenant Newlov ANNAN et James VARRICK du Ghana , Prisca AGBO des Royaumes Unis Christopher FILENDER de l’Afrique du Sud , BABAJIDE John du Nigeria et Nono AKOTO du Togo etc .
Pour le volet compétition des chorales notons que c’est AUGUST CHORALE venue de l’Afrique du Sud qui est sortie vainqueur avec a la clé une récompense de 500$ devant une chorale Nigériane et Ghanéenne gagnant respectivement 200 er 100$. La prochaine édition est prévue pour Novembre 2023 .
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Top 10 Customer Support Outsourcing Companies in 2023 |
Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent
customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit
every requirement.
But then again, why even think about outsourcing? Isn’t local talent good enough
to provide the service needed by a company’s customers?
Plus, wouldn’t it be a disservice to customers if a company farms out its
frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should
know the value of customer support and why it’s an essential cog in an organization.
Like sales and marketing, customer service should already be in play during a company’s first day, as they are the group
that comes into direct contact with clients.
The main goal of customer support is to keep customers
happy by attending to their needs and responding to
their questions. However, it’s also a way to instill loyalty and
generate additional sales. To do so, an outsourcing company must have
its support team available whenever the customer needs it.
Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of their operations.
Given their many responsibilities, many startup founders accept that they can’t do everything themselves.
Non-core competencies such as customer service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger source of talent from
all over the world. At the same time, companies that
outsource customer support enjoy reduced payroll without sacrificing
service quality. Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders can instead
turn to scaling the business. Overseeing the day-to-day operations can already take much of management’s time, and
customer support is equally demanding. To help executives focus on the big picture, they’ll
need to partner with the best service companies that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service,
many customers will express their satisfaction in getting
their voices heard. If customer service companies and their team address customers’ issues in a satisfactory way, they’re more than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and
a significantly higher customer lifetime value (CLV). This isn’t to say a stellar customer experience is
only possible through outsourcing. Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.
Providing a highly specialized, dedicated team of professionals from
day one is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service to
the top 10 most prominent ones in 2022. We’ll also provide a brief description and highlight the main strong
points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing support to
startup companies. Over the years, the company has grown big and is confident enough to
provide both enterprise and small business customer
service outsourcing solutions.
Providing back office, technical, and customer support, Helpware
specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical & IT Support,
Content Moderation, CX Consulting Services, Back Office Support,
Data Labeling, Digital Marketing Solutions, and Cyber Security.
The company provides only dedicated agents, in-house training, and equipment to help its clients boost their productivity from day one.
Now it’s one of the top customer service companies in the US and European markets with numerous awards and positive reviews from satisfied clients on Clutch and other reputable platforms.
Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their skills and it pays off handsomely, especially in customer
support outsourcing contracts. Some global brands are happy
to have their customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers
of demand generation and customer engagement services, with clients included in the
top 2000 companies worldwide. At the core of Sykes’ business are its staple services: outsourcing, customer experience,
service to sales, digital transformation, and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and
Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change
the customer experience by applying a personal touch to customer care.
The company is now Europe’s number-one customer support
outsourcing company, providing bespoke customer experience solutions to clients around the world.
In addition, its contact center operation locations include the
UK, Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value the fact that it supports
diversity and inclusivity among staff while focusing on promoting happiness as a key asset
among its workforce.
Although there aren’t any published pricing rates,
instead, Ascensos will individually respond
to requests for quotes, the prices of this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry,
Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
It also offers back-office services such as finance
and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service
provider. It operates in 80 countries and employs
more than 330,000 agents speaking over 265 languages and
deservedly belongs to a league of good customer service companies.
You won’t find it difficult to get support in the language and
location you require.
Clients also appreciate the company’s expertise in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that
offer customer care and customer experience (CX) solutions to some of today’s major global brands.
In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software development, CX innovation,
quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients
resolve major CX and employee experience (EX) pain points and take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support services
to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team,
InfluX managed to recruit employees from more than 120 cities worldwide.
This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s
time zone. In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and values.
Pros:
Less dependence on automation and more on human interaction make
for a better customer experience.
Having employees in every time zone solves the common offshore problem of
mismatched time schedules between clients and outsourcing
companies.
Pay-as-go pricing may be attractive to some
clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
The company employs native English contact center agents with experience in multiple
industries. Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support, and healthcare.
With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone
and distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities,
IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer
psychology. This means company-provided support agents are more sensitive
in detecting changes in the customer’s voice or tone. As a result, they
can respond to these changes to defuse any tension and lead the customer
into a more positive mindset. Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four
countries. It handles customer service duties over the phone,
email, live chat, or social media.
Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you
work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions for brands all over the
world. This is one of the Canadian top IT outsourcing companies that
provide IT services and multilingual customer service to
industries such as technology, media, communications, eCommerce, financial technology,
travel, hospitality, automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing
companies that offer top-tier customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies
for organizing an annual charitable initiative called
“Telus Days of Giving.” In particular, the company taps 225,000 volunteers from its offices to complete various service projects across
its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S.,
Canada, and the United Kingdom. Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed customer service experiences.
In addition, the Arise Platform helps companies lower expenses.
As a result, Arise clients report an average 25% reduction in contact center service total
costs, which is why clients want to outsource customer service small business really needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality of documents or
files sent over. It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of the U.S.,
UK, and Canada. This means stable employment for the company and an easier method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support
outsourcing needs? Perform the necessary research before
settling on your choice. For instance, some customer service outsource companies on our list might command a
pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX? Or, do you prefer
having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring
resonate better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to
customer support outsourcing. However, if you want a
highly flexible and secure customer service solution that utilizes modern technology throughout the various stages,
try the best companies for customer service. These largest outsourcing companies not only supply the best talent, but
also the best equipment and training to prepare them.
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