La Togolaise des Eaux tend peu à peu vers une digitalisation complète de ses prestations.
En effet après l’intégration des systèmes de paiement en ligne Mobile money dans ses services, la TDE, dans l’application du Projet d’Appui à la Compétitivité des Services Logistiques pour le Commerce mise pour une amélioration parfaite de sa relation client.En effet par un crédit IDA, le ministère de la Planification du Développement et de la Coopération, ministère rattaché à la présidence, lance le recrutement d’un développeur web dont le but sera de mettre en place une application mobile en faveur des abonnés de la TDE.
Cette application facilitera la gestion de la clientèle, la gestion efficace et rapide des réclamations et les payements bancaires.L’application TDE, comportera aussi un espace ‘’abonnés’’ destiné aux historiques des factures ou des paiements, et au numéro des compteurs.Une telle digitalisation de la TDE ne peut être que d’un réel avantage pour ses abonnés qui souffrent déjà le martyr pour accéder à un service de qualité.
José
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